How can we help?

Guides and answers for everything in visualOS — from your first note to the way your files live on disk.

Getting Started

New here? Start with these.

What visualOS is, how the canvas works, and the one setup step that makes your data truly yours — all in a few short reads.

Your Files & Sync

Your data is a folder you can open.

How visualOS stores everything, what each file in your folder means, how devices stay in sync — and the one setting that fixes most sync questions.

How visualOS stores your data

No server, no cloud database: your device holds everything, and a connected folder holds the master copy as real files.

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What’s inside your folder: canvas-data.json & board.json

A guided tour of every file visualOS writes: the master file, the per-folder board.json mirror, your documents, images and hidden versions.

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Where are my notes stored?

Notes live inside board.json, documents are .md files, images are image files — and without a connected folder, everything is in browser storage.

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Sync across devices with iCloud or Dropbox

visualOS syncs through a cloud folder you own — same folder on every device, your cloud does the transport, no visualOS server involved.

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Fix: changes from another device don’t appear (“Keep Downloaded”)

The most common sync issue has a one-minute fix: tell iCloud or Dropbox to keep your visualOS folder fully downloaded on every device.

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Version history & restoring earlier states

visualOS keeps rolling snapshots of your work in a hidden .versions folder — restore any of them with one click, risk-free.

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Backups: export & import

One click exports your entire workspace — every folder, element and image — into a single file you can store anywhere or import elsewhere.

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When two devices edit at once (conflicts & merging)

visualOS merges parallel edits item by item, keeps both versions when the same element changed twice, and never throws either away.

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Add files straight into the folder (New Items)

Drop images or PDFs into a board’s folder in Finder or the Files app — visualOS notices and offers them for placement on the canvas.

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Editing your files outside visualOS (and AI agents)

board.json and .md files are a readable one-way mirror: perfect for reading, grep and AI agents — but edits belong in the app.

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Disconnecting, moving or renaming your folder

What happens when you disconnect, how to move your folder somewhere else, and why a moved folder just needs reconnecting.

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Elements & Tools

Everything you can put on the canvas.

Eleven kinds of building blocks — from sticky notes to magnetic arrows. Each article covers creating, editing and the tricks you’d otherwise find months later.

Notes

The workhorse: colored cards with rich text that grow as you type. Colors, font sizes, lists and auto-detected links.

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Text

Frameless text directly on the canvas — for headings, labels and annotations. Same rich editing as notes, no card behind it.

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Folders (boards in boards)

The organizing principle of visualOS: every folder opens into its own canvas — and is a real folder on your disk.

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Images

Drop, paste or upload images; crop to aspect ratios, add captions, attach links, and view full-screen in the lightbox.

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To-do lists

Interactive checklists right on the canvas: chain tasks with Enter, reorder by drag, bold/italic inline, and optional auto-cleanup.

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Documents

Long-form writing in a focused editor — headings, highlights, links and lists — stored as real Markdown files in your folder.

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Links & rich previews

Paste any URL to get a link card — YouTube, Spotify, X and friends unfurl into rich preview cards with thumbnail and title.

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Shapes

Twelve shapes from rectangle to speech bubble — with fill, border color and thickness, rotation, and drag-to-size creation.

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Arrows & connectors

Magnetic arrows that snap to elements, stay attached when things move, bend into curves, and take any end caps.

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Drawing & Apple Pencil

Freehand sketching with pressure, smoothing and palm rejection — every stroke becomes a normal element you can move and scale.

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PDFs, videos & other files

Drop PDFs, videos, Word, Excel, text and ZIP files onto the canvas — file cards with previews, players and real files on disk.

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Canvas & Navigation

Move like you think.

Panning, zooming, selecting, arranging, finding — the moves that turn an endless canvas into a place where nothing gets lost.

Moving around: pan & zoom

Scroll, pinch, Space-drag; zoom from 4% overview to 600% detail — and Fit all to frame everything in one keystroke.

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Selecting & moving elements

Click, Shift-click, marquee, select-all — and the touch logic that makes sure you never move something by accident.

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Snapping & alignment guides

Red guide lines appear as edges and centers align — and the element clicks into place. Hold Cmd/Ctrl to place freely.

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Grouping, locking & rotating

Groups move as one, locks make backgrounds untouchable, rotation adds life — with snapping at the right angles.

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Copy, paste & duplicate

Copy works across folders and even across windows; paste lands at your cursor; Cmd/Ctrl+D is the fastest way to repeat yourself.

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Folders in folders: nesting & breadcrumbs

Infinite depth, a breadcrumb trail that always knows where you are, and browser-back that walks up the tree.

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Search everywhere

Cmd/Ctrl+F searches every folder at once — notes, tasks, documents, links, captions — and jumps you straight to the hit.

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Undo, redo & the deletion safety net

Undo everything, redo anything — and deleted folders (files included) can be brought back whole for several minutes.

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Workspaces

Fully separate canvases with their own folders — one for you, one for the studio, one for that shared iCloud folder.

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Export your canvas as PNG

One click renders the current view as a crisp 2× PNG — for sharing, decks, or printing a snapshot of your thinking.

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Keyboard shortcuts: the complete list

Every shortcut in visualOS on one page — tools, editing, navigation, zoom and text formatting.

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Settings & Customization

Make it yours.

Grid, background, shadows, language, input behavior — small dials that shape how the canvas feels.

Troubleshooting & FAQ

When something looks wrong.

Symptom-first fixes for the questions we actually get — plus the honest answers on offline, privacy and pricing.

Didn’t find what you need?

Tell us what’s missing — feature ideas and bug reports land directly on our roadmap. Or just open the canvas and poke around; you can’t break anything.