Troubleshooting & FAQ
What’s free, what’s paid?
The pricing model is as unusual as the architecture, and just as simple: the full app is free in the browser, and the native app is bought once — not rented.
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Free in the browser — actually free
The complete app at my.visualos.app costs nothing: every element type, unlimited notes and folders, folder connection, sync via your cloud, version history, backups. Not free-until-a-hundred-cards. Not free-with-locked-features. There’s no server to pay for, so there’s nothing to cap — and no account, so there’s no upgrade funnel chasing you.
The native app — one purchase, three devices
The app for iPhone, iPad and Mac is a one-time purchase: €14.99/$12.99 at launch (regular €19.99/$19.99), covering all three devices. No subscription, no renewal, no “Pro” tier inside. You’re buying the native experience — full canvas under your fingers, Apple Pencil drawing, iCloud folder integration, offline-native — not permission to access your own work.
Why this model?
Subscriptions make sense when someone runs servers for you. visualOS deliberately runs no servers — your device does the work and your cloud does the sync. A one-time price for the native app and a free browser app is the honest shape of those costs. It also keeps the incentives clean: your data is stored in open files precisely so that staying with visualOS is a choice, never a hostage situation.
Common questions
- Will the browser version stay free? Yes — that’s the plan and the architecture. It’s also the best demo the native app could ask for.
- Do free and paid sync together? Of course: browser on the desk, native app in your pocket, one folder between them. Setup.
- Is there a trial of the native app? The browser app is the trial, minus nothing that matters for evaluating it.