My canvas looks empty or data seems missing

Preserve the device that still has your work

Do not clear its site data, uninstall it or overwrite the shared folder while investigating. If possible, make a complete backup export. A failed export may mean an original is still unavailable.

1. Check workspace, browser profile and website

   Different workspaces, profiles and website origins have separate local storage. Production and staging can therefore show different local content.

2. Check the connected folder

   Confirm the account and actual location. Resolve access or file availability warnings.

3. Look outside the current view

   Use Fit all (Shift+1) or search (Cmd/Ctrl+F).

4. Review undo and recovery

   For a recent deletion try undo. Otherwise check Versions, conflict copies and your independent backups before restoring.

An empty canvas does not establish data loss, but we cannot rule it out from appearance alone. If these checks do not explain it, contact support with the exact message and affected device details.