Troubleshooting & FAQ
Changes don’t show up on another device
Changes travel through your chosen folder and cloud service. These checks help locate where they are waiting.
More in Troubleshooting & FAQ
- Check saving on the sending device
“Saved on this device” is local confirmation. “Saved to folder” confirms the app’s folder write, not upload or arrival elsewhere. Resolve any file warning before relying on the other device.
- Check the cloud app on both devices
Check its transfer progress, sign-in, connection and errors. Check both local disk space and cloud storage. A sleeping device or paused cloud app may not have uploaded yet.
- Make the folder available offline
Where supported, enable Keep Downloaded / Make available offline and let downloads finish. This helps availability; it cannot fix a full cloud account or guarantee immediate delivery.
- Check the folder and workspace
Both devices must use the same cloud account, actual folder and workspace. Matching folder names alone are not proof.
- Return to the receiving app
visualOS checks the folder while running and when returning to the foreground. While a card or checklist is being edited there, or the document the change touches is open, it waits until that edit is finished. Files can arrive separately; allow the cloud to finish. A device first opened days later catches up then, not while it was closed.
Still stuck?
Read the exact message. Then look at the folder on the receiving device: if canvas-data.json is older than your last edit on the other device, the cloud service has not delivered it yet. Images and other files travel separately and can arrive later than the canvas.
Keep the device with the latest work available. Do not clear site data or overwrite the folder to troubleshoot. Contact support with the message, app/browser versions, cloud provider and which direction is affected. Share relevant error details without private project content.